Refunds for Services and Digital Products
Digital Services
Due to the nature of digital marketing services (e.g., consulting, campaign management, strategy development), refunds are generally not offered once work has commenced. If you are unsatisfied with a service, please contact us within 7 days of project completion at admin[@]crystalhorton.com. We will review your concerns, and potential resolutions may include adjustments, credits, or alternative remedies.
Digital Products
Digital products, such as templates, eBooks, and other downloadable content, are non-refundable once the product has been accessed or downloaded. However, if you encounter issues with the file (e.g., corrupted or inaccessible files), we will provide a replacement or fix the issue promptly.
Refund Processing Timeline
Approved refunds typically process within 7–10 business days after confirmation. Refunds will be credited to the original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Customer Satisfaction
Our goal is to ensure customer satisfaction. If you believe your expectations were not met, please contact us at admin[@]crystalhorton.com to discuss your concerns. We value your feedback and will work with you to find an appropriate solution.
License Revocation for Refunds
If a refund is issued for a digital product or service, all rights and access to the product or service will be revoked immediately. This includes the removal of any downloaded materials and access to online accounts or tools associated with the product or service.
Chargeback Policy
Filing a chargeback without prior communication with us may result in account suspension or the revocation of access to all services and products. We encourage customers to contact us directly at admin[@]crystalhorton.com to resolve disputes amicably.
Subscription Services
If a service or product includes a subscription, refund requests must be made before the next billing cycle to avoid charges for the subsequent period. No refunds will be provided for partially used subscription periods.
How to Request a Refund
To request a refund for eligible products or services, please email admin[@]crystalhorton.com with the following details:
1.Your name and order number.
2.The reason for your refund request.
3.Any supporting documentation, if applicable.
We will review your request and respond within 2 business days.
